Shipping & Returns
Back Orders & Sold Out
All of our tide charts are printed in limited batches. Occasionally a chart will sell out or be temporarily unavailable while we print more. If an item you want is showing as sold out, please get in touch at hello@sharonlee.co.uk and we'll let you know when it's back in stock.
UK Shipping Options
- Royal Mail Tracked 48 – £3.95 – aims to arrive within 3-4 working days. Fully tracked with a tracking number on dispatch, insured up to £100, and SMS/email notifications.
- Royal Mail Special Delivery – £7.99 – aims to arrive next working day, including Saturday. Fully tracked and insured.
Despatch
Orders placed on a working day are aimed to be despatched the next working day. Orders placed on a weekend or bank holiday will be despatched on the next available working day.
Shipping to Ireland
You can order online for delivery to Ireland. We send by tracked delivery with Irish import VAT and customs duty paid in advance, so there is nothing extra to pay on delivery. The delivery charge includes these import charges:
- Orders up to £29.99 – £17.60
- Orders from £30 to £59.99 – £22.60
- Orders of £60 or more – £32.60
Prices are in pounds sterling.
A phone number is required for orders to Ireland. We cannot ship without one. Please enter it at checkout. The box says optional, but for Ireland it is not. The Irish carrier uses it to arrange delivery.
International Shipping (other countries)
We ship internationally via Royal Mail or DPD. To order from any other country, please email hello@sharonlee.co.uk with details of what you'd like to purchase, and we'll send you a payment request for the order plus the appropriate shipping rate. As a rough guide only, estimated international shipping costs are:
Europe
1 Chart Only – £11.50
1 Chart & Hanger – £13.50
2 Charts & 2 Hangers – £15.50
World Zone 1 (Canada, South America, Africa, South Asia – see royalmail.com for zone details)
1 Chart Only – £11.75
1 Chart & Hanger – £15.50
2 Charts & 2 Hangers – £20.50
World Zone 2 (Australia, New Zealand, Singapore – see royalmail.com for zone details)
1 Chart Only – £11.75
1 Chart & Hanger – £17.00
2 Charts & 2 Hangers – £23.00
World Zone 3 (USA – see royalmail.com for zone details)
1 Chart Only – £12.00
1 Chart & Hanger – £16.50
2 Charts & 2 Hangers – £22.00
International Delivery Terms & Conditions
Except for orders to Ireland (see above), the customer placing the order is responsible for any tax, VAT or customs charges incurred through international shipping. We will complete the appropriate customs declaration form, but we are not responsible for any additional tax or customs charge you may incur when receiving your international delivery.
Returns & Refunds
If for any reason you'd rather not keep your chart, we offer a full refund if you contact us within 14 days of receipt. Refunds are processed once we've received the item back in undamaged, resaleable condition. You're responsible for return postage (for UK returns we'd suggest Royal Mail 2nd class, around £3.20 for a medium parcel), and we'll refund your original outbound shipping cost.
If any item arrives damaged or defective, please take a photo and email hello@sharonlee.co.uk and we'll sort it out as quickly as possible.