Refund policy

Last updated: 14 November 2026

This policy covers returns and refunds for orders placed on sharonlee.co.uk. It repeats sections 7 and 8 of our Terms of service.

Your right to change your mind

If you are a consumer, you have the right to cancel your order for any reason within 14 days of the day you receive it (if your order arrives in more than one parcel, from the day you receive the last one).

To cancel, email hello@sharonlee.co.uk with your name, order number and the items you want to return. You then have a further 14 days to send the items back to us.

Items should be returned unused and in resaleable condition. You are responsible for the cost of returning them; for UK returns we suggest Royal Mail 2nd class.

We will refund the price you paid for the items and your original outbound delivery charge. We will refund you within 14 days of receiving the items back (or of you showing us proof that you sent them), using the payment method you used to pay. We may reduce the refund if an item has been damaged or handled more than was needed to inspect it.

If something is wrong with your order

If an item arrives damaged or faulty, or isn't what you ordered, please email hello@sharonlee.co.uk with your order number and a photo as soon as you can, and we will put it right as quickly as possible.

As a consumer you have legal rights if goods are faulty or not as described, under the Consumer Rights Act 2015. Nothing in these terms affects those rights. Advice about your legal rights is available from Citizens Advice.

Questions

Email hello@sharonlee.co.uk and we will be glad to help.