Terms of service

Last updated: 10 November 2026

These terms apply to every order you place with us on sharonlee.co.uk. Please read them before you order. If you have any questions, email us at hello@sharonlee.co.uk.

If you are a shop or business buying from us at trade prices, separate wholesale terms apply, and we will send those to you.

1. About us

sharonlee.co.uk is run by Sharon Lee Design Ltd, a company registered in England and Wales (company number 13559785). Our registered office and postal address is 334 Portland Road, Hove, BN3 5LF. Our VAT number is GB 443 1491 11.

You can contact us by email at hello@sharonlee.co.uk. When we need to contact you, we will use the email address or postal address you gave us with your order.

2. Our products

Our tide charts are printed tide tables designed by Sharon Lee. Each chart sets out the tide times for a particular year and stretch of coast, and is sold in the colourways shown on its product page. The Oak Poster Hanger is sold separately. Charts are not framed.

Staying safe: never use our charts for navigational purposes, and always respect local guidance and rules when you are on or near the water.

We take care to show our products accurately, but colours on screen vary from device to device, so the printed colours may look slightly different from what you see on your screen.

Our charts are printed in limited batches, so availability can change at short notice.

3. Placing an order

When you place an order and we receive your payment, we will email you an order confirmation. A contract between you and us is formed when we send that confirmation.

If we can't accept your order, for example because an item has sold out, because of an error in the price or description on our website, or because we can't deliver to your address, we will tell you and will not charge you. If you have already paid, we will refund you in full.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where it applies. Delivery charges are shown at checkout before you pay, and on our Shipping & Returns page.

We take payment when you place your order, using one of the payment methods shown at checkout.

If we discover that a price on our website was wrong, we will contact you before sending your order. You can then choose to go ahead at the correct price or cancel for a full refund.

5. Delivery

We deliver to the UK, the Channel Islands and Ireland through our website. For other countries, email us and we will arrange the order with you directly. Delivery options, charges and times are set out on our Shipping & Returns page.

Delivery times are estimates. We are not responsible for delays caused by the carrier or by events outside our control, but we will help you track down any parcel that goes astray.

Ireland: deliveries to Ireland are sent with Irish import VAT and customs duty paid in advance, so there is nothing extra to pay on delivery. A phone number is required for orders to Ireland; we cannot ship without one.

Other countries: the customer is responsible for any import tax, VAT or customs charges.

Your order is our responsibility until it is delivered to the address you gave us.

6. Gift messages

If you add a gift message, we will print it on a card and include it with your order. Please check the wording before you place your order. We may decline to print a message that is offensive or unlawful. We do not include prices or a receipt in the parcel.

7. Your right to change your mind

If you are a consumer, you have the right to cancel your order for any reason within 14 days of the day you receive it (if your order arrives in more than one parcel, from the day you receive the last one).

To cancel, email hello@sharonlee.co.uk with your name, order number and the items you want to return. You then have a further 14 days to send the items back to us.

Items should be returned unused and in resaleable condition. You are responsible for the cost of returning them; for UK returns we suggest Royal Mail 2nd class.

We will refund the price you paid for the items and your original standard delivery charge. If you chose a more expensive delivery option, we only have to refund the cost of our cheapest standard delivery. We will refund you within 14 days of receiving the items back (or of you showing us proof that you sent them), using the payment method you used to pay. We may reduce the refund if an item has been damaged or handled more than was needed to inspect it.

8. If something is wrong with your order

If an item arrives damaged or faulty, or isn't what you ordered, please email hello@sharonlee.co.uk with your order number and a photo as soon as you can, and we will put it right as quickly as possible.

As a consumer you have legal rights if goods are faulty or not as described, under the Consumer Rights Act 2015. Nothing in these terms affects those rights. Advice about your legal rights is available from Citizens Advice.

9. Our designs and copyright

All of our designs, illustrations, maps and photographs, and the content of this website, are owned by Sharon Lee Design Ltd or Sharon Lee and are protected by copyright. Buying a chart lets you display and enjoy it; it does not give you any right to copy, scan, reproduce or sell the design, in print or online, without our written permission.

10. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking them. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer.

Our products are sold for domestic and private use. We are not responsible for any loss of profit, loss of business or business interruption.

11. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as postal strikes, severe weather or problems with our carriers. If this happens, we will contact you as soon as possible and do what we reasonably can to reduce the delay. You may cancel your order if the delay is significant, and we will refund you for anything you have paid for and not received.

12. Your personal information

We only use your personal information as set out in our Privacy Policy, which you can find in the footer of our website.

13. Other important terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

If a court decides that part of these terms is unenforceable, the rest of the terms still apply.

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own country's courts. If you live in Ireland or elsewhere in the EU, you keep the protection of the mandatory consumer laws of the country where you live.

14. Questions and complaints

If you have a question or a complaint, please email hello@sharonlee.co.uk, or write to us at Sharon Lee Design Ltd, 334 Portland Road, Hove, BN3 5LF. We aim to reply within two working days.